Professional Summary
Results-driven IT and field service technician with 8+ years of combined experience across technical support, troubleshooting, low-voltage systems, and equipment installation and maintenance. Proven ability to diagnose complex hardware and software issues, enhance system reliability, and deliver exceptional customer service. Strong background in military leadership, team training, and helpdesk operations. Currently completing a Bachelor's degree in Computing Applications at Texas Tech University to further specialize in IT and systems administration.
Education
Texas Tech University
Bachelor of Science — Computing Applications
August 2025 – Present | Expected Graduation: Fall 2026 | Remote
Kilgore College
General Studies
January 2012 – May 2014 | Kilgore, TX
East Texas Christian School
High School Diploma
August 2009 – May 2012
Professional Experience
Copier / Helpdesk Technician
Texas Document Solutions — Tyler, TX
August 2023 – July 2024
- Installed, maintained, and repaired photo imaging equipment for business clients.
- Provided multi-channel technical support (phone, email, chat, Remote Desktop) in a helpdesk environment.
- Diagnosed and resolved hardware and software issues with urgency to minimize client downtime.
- Configured and tested new equipment to client specifications.
Infantry Mortarman / Sergeant (E-5)
U.S. Marine Corps
February 2015 – February 2019
- Served as fire direction center chief during combat operations in Iraq and Afghanistan, applying advanced land navigation and mathematics to coordinate fires for a mortar section.
- Led monthly performance counseling, goal setting, and career development sessions for direct reports.
- Handpicked to perform duties above assigned rank; received consistently above-average evaluations.
- Maintained accountability of high-value weapons systems and sensitive equipment with zero losses.
911 Emergency Dispatcher
Smith County Sheriff's Office — Tyler, TX
April 2014 – January 2015
- Received and dispatched emergency calls for law enforcement, fire, and medical services.
- Operated radio, telephone, and CAD systems; retrieved data from teletype and law enforcement databases.
- Monitored multiple radio frequencies and determined response priorities under high-pressure conditions.
Media Assistant
New Covenant Church — Longview, TX
March 2013 – March 2014
- Produced graphics, animations, and video content for advertisements, websites, and presentations.
- Managed live websites using content management systems.
- Provided internal technical support for Windows, Mac OS, Microsoft, and Adobe software.
Security Technician
B&J Security — Longview, TX
May 2011 – March 2013
- Installed and maintained security and surveillance systems, alarm devices, and access control equipment.
- Read blueprints and electrical layouts to plan and execute low-voltage wiring and panel installations.
- Mounted and connected cameras, door/window sensors, and control panels per specification.
Core Skills
Technical
Development & Design
Leadership & Operations